• ...you'll be pumped

Frequently Asked Questions

Following are the answers to some commonly asked questions.

Installation & Support FAQs

Q: Do your products come with operation/installation manuals?
A: All products supplied come with operation and installation manuals. Extra copies can also be supplied upon request.

Q: Do you provide training for any of your products?
A: All Pumps can provide training to all products upon request.

Q: Do you supply spare parts for the products you sell?
A: All Pumps stock a huge range of spare parts for different types of pumps and brands. Please contact us to find out more.

Q: Do you provide after sales service?
A: We are dedicated to provide our customers with the best service. If you require after sales service, please fill in the After Sales Service Request form or call us to arrange one.

Q: Do you provide commissioning?
A: Yes, we do provide commissioning. If you require after sales service, please fill in the After Sales Service Request form or call us to arrange one.

Shipping & Delivery FAQs

Q: Where do you deliver and what is your estimated shipping times?
A: At All Pumps, we understand it is critical that you receive your order as soon as possible. Below is a guideline of how long it takes to ship our products to some of the major cities in Australia.

Locations Working Days
Sydney 1-2 Days
Brisbane 2-3 Days
Melbourne 2-3 Days
Perth 2-4 Days
Canberra 1-2 Days
Adelaide 2-3 Days

We deliver Australia-wide, so if your location isn't mentioned don't worry, just talk to us!

Privacy FAQs

Q: Do you share customer details with third parties or partners?
A: We do not disclose customer details, such as phone, email or name, to any third parties. Please be rest assure that your details are kept private and confidential. You can read more about our privacy policy!

Office Addresses

All Pumps

Australia Local: 1300 255 786
Outside Australia: +61 2 8838 1000
Email: sales@allpumps.com.au
Fax: (02) 9630 0369

NSW Head Office
100 Silverwater Road
Silverwater NSW 2128

PO Box 7138, Silverwater NSW 1811

NSW Regional Office
98 Parkes Road
Condobolin NSW 2877

Hunter Valley Office
41 Magpie St
Singleton NSW 2330

QLD Office
96 Cobalt St
Carole Park QLD 4300

SA Office
Level 5 Tower 2
121 King William Street SA 5000

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